Privacy Policy
DIGIBLB Pharma is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose your information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act India) and other applicable Indian laws.
By using our website or services, you agree to this Privacy Policy.
1. Who We Are
DIGIBLB Pharma is a B2B digital pharma platform that enables pharmacies, distributors, and healthcare organizations to order medicines online with transparency and convenience.
Firm Details
Digiblb Pharma
6, Jay Ambe Shopping Centre
Sankarda, Vadodara, Gujarat 391350
Contact: 95748 98965
Email: digiblbpharma@gmail.com
Website: digiblbpharma.com
2. Information We Collect
2.1 Personal and Business Information
We may collect the following:
- Name
- Business name
- Phone number
- Email address
- GST number
- Drug license number
- Billing and shipping address
2.2 Order and Transaction Data
- Products ordered
- Invoice and tax information
- Payment method details
- (Note: We do not store card or UPI data. Payments are handled by secure third-party gateways.)
2.3 Technical and Device Data
- IP address
- Browser type and device information
- Usage data
- Cookies and session data
2.4 Communication Data
Emails, calls, chats, and support messages sent to us.
3. How We Use Your Information
We use your data to:
- Process and deliver orders
- Provide real-time stock visibility
- Provide COA and product quality information
- Verify business identity, GST, and licensing
- Send order updates, invoices, and dispatch notifications
- Improve platform functionality and user experience
- Meet legal and regulatory requirements
- Prevent fraud and maintain security
We do not sell your personal data.
4. Legal Basis for Processing
We process your data based on:
- Your consent
- Legal obligations (GST, pharma regulations)
- Legitimate business interests such as order processing and verification
5. Your Rights
You have the right to:
- Access your data
- Correct incorrect information
- Request deletion of your account or data (subject to legal retention rules)
- Withdraw consent
- Opt out of promotional messages
- Raise a grievance
6. Data Protection and Security
We follow reasonable security practices including:
- Secure servers
- Access control
- SSL encryption
- Regular monitoring
However, no system is completely secure, and users should keep login details confidential.
7. Sharing of Data
We may share data with:
- Manufacturing units
- Courier partners
- Payment gateways
- Government authorities when legally required
We do not share data with advertisers or unrelated parties.
8. Data Retention
We retain data:
- As long as your account is active
- As required by Indian law (GST and invoicing records)
- To resolve disputes and provide support
After this, data is securely deleted.
9. Cookies
We use cookies to improve website performance and user experience.
You may disable cookies, but some features may not work.
10. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their practices.
11. Contact and Grievance Officer
For any privacy-related queries, requests, or complaints, contact:
Digiblb Pharma
6, Jay Ambe Shopping Centre
Sankarda, Vadodara, Gujarat 391350
Contact: 95748 98965
Email: digiblbpharma@gmail.com
Website: digiblbpharma.com
We will respond as per DPDP Act guidelines.
12. Changes to This Policy
We may update this Privacy Policy at any time.
Updated versions will be posted on this page.